Managed Security Service Partner Virtual Services and Support
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Managed Security Service
24/7 Security Monitoring
Constant surveillance of networks, systems, and endpoints to detect threats.
Threat Detection and Response
Identification and response to cybersecurity threats using advanced tools and analytics.
Incident Management
Investigation, containment, and remediation of security incidents.
Firewall and VPN Management
Configuration, monitoring, and maintenance of firewalls and virtual private networks.
Intrusion Detection and Prevention Systems (IDS/IPS)
Monitoring and managing systems to detect and block unauthorised access attempts.
Security Information and Event Management (SIEM)
Collection, correlation, and analysis of security events across the organisation.
Vulnerability Management
Regular scanning and assessment of systems to identify and prioritise vulnerabilities.
Patch Management
Ensuring operating systems and applications are up to date with security patches.
Endpoint Detection and Response (EDR)
Protection, monitoring, and investigation of threats on user devices.
Managed Detection and Response (MDR)
A more advanced service that includes threat hunting and active response to threats.
Data Loss Prevention (DLP)
Monitoring and protecting sensitive data from unauthorised access or transfer.
Compliance Support
Assistance with meeting industry standards and regulatory requirements (e.g., GDPR, HIPAA, PCI-DSS).
Security Consulting and Risk Assessments
Expert advice and audits to identify and mitigate cybersecurity risks.
Cloud Security Monitoring
Security oversight and threat protection for cloud infrastructure and services.
Email and Web Security
Protection against phishing, spam, malware, and other web-based threats.
Virtual Services & Support
Technical Implementation and Onboarding
Guide clients through the deployment of new technologies, ensuring proper setup, configuration, and integration with existing systems. Critical for accelerating time-to-value.
Customer Support and Helpdesk Services
Offering tiered support (e.g., Level 1–3) for resolving user issues, troubleshooting technical problems.
Consulting and Strategic Advisory
Act as trusted advisors, helping clients plan and align technology strategies with business goals. Offering domain expertise in areas like cybersecurity, compliance, cloud architecture, or digital transformation.
Project Management
Managing the delivery of complex projects from start to finish, including planning, resource coordination, risk management, and ensuring deliverables meet scope, quality, and timeline requirements.
Training and Enablement
Providing training programs, documentation, and knowledge transfer to help customers use tools and systems effectively.
Customer Success Management
Proactively working to ensure clients achieve their desired outcomes by maximizing product adoption, satisfaction, and long-term engagement.
Monitoring and Performance Optimisation
Continuous analysis and monitoring of systems and services to ensure performance, reliability, and efficiency. Recommendations and adjustments are made to optimise operations and reduce downtime.
Service Customisation and Integration.
Designing and deploying custom features or integrations tailored to specific client needs, particularly in SaaS or complex enterprise environments.
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